A restaurant answering service is a service that answers a restaurant's incoming calls so no order or reservation is missed. Koba Workflows uses an AI phone agent that answers 24/7, takes phone orders, books and edits reservations, answers common questions, and hands off to staff when needed, all integrated with your POS.
Every unanswered call at a restaurant is a lost order or a table that stays empty. During a rush, no one can reach the phone. After hours, no one is there at all. An AI answering service fixes both.
Why restaurants lose money on the phone
The phone still drives orders and reservations, and restaurants miss a huge share of those calls: during the rush every hand is busy, and after close nobody answers at all. Each missed call is a lost order, a lost table, or a guest who calls a competitor instead. An AI phone answering service captures the calls your team cannot.
Missed calls, lost revenue
Orders and reservations walk out the door every time the phone rings unanswered.
Peak-hour overload
During service, staff cannot stop to answer, so calls go to voicemail or nowhere.
No after-hours coverage
Guests plan and book outside your open hours. A 24/7 answering service is always there.
What our AI answering service does
This is not a basic voicemail or a call center reading a script. It is an AI voice agent trained on your restaurant that handles the whole call.
Takes phone orders
Captures takeout and delivery orders by phone and sends them straight into your workflow.
Books and edits reservations
Makes new reservations and changes or cancels existing ones, synced to your reservation system.
Answers common questions
Hours, location, parking, menu, and specials, answered instantly so staff are not interrupted.
Hands off to your team
Routes anything it should not handle to a human, so guests are never stuck.
Connected to your POS and reservation system
The value is in the integration. Orders flow into your point of sale, and reservations flow into the reservation system you already use, so nothing has to be re-keyed and nothing gets lost. We set the AI up on your restaurant answering service line, train it on your menu and hours, and connect it to your POS and reservation and online ordering tools. Pair it with your restaurant SEO and marketing so the demand you create actually gets captured on the phone.
How the AI answering service works
Connect your line
We connect the AI to your existing restaurant phone number, so nothing changes for your guests.
Train it on your restaurant
We load your menu, hours, policies, and FAQs so it answers accurately in your voice.
Integrate POS and reservations
Orders route into your POS and reservations into your booking system, no re-keying.
Answer every call, 24/7
It handles calls day and night, takes orders and reservations, and hands off to staff when needed.
Built by hospitality operators
Frequently asked questions
A restaurant answering service answers a restaurant's incoming calls so no order or reservation is missed. Ours uses an AI phone agent that answers 24/7, takes phone orders, books and edits reservations, and answers common questions, all connected to your POS.
Yes. The AI takes takeout and delivery orders by phone, confirms the details, and sends the order straight into your workflow through your POS integration, so your team gets it without answering the call.
Yes. The AI makes new reservations and can change or cancel existing ones, synced to your reservation system, so the phone works for bookings around the clock, even after you close.
Yes. Orders route into your point of sale and reservations into your booking system, so nothing has to be re-keyed. We connect it to the POS, reservation, and online ordering tools you already use.
It is an AI voice agent trained on your menu, hours, and policies, so it answers instantly and consistently, 24/7. When a call needs a human, it hands off to your team so a guest is never stuck.
Pricing is custom, based on your call volume and the integrations you need, and is quoted after a short call. Request a quote below and we will scope it with you.
The AI answers them. Guests routinely plan and book outside open hours, and after-hours calls that used to reach voicemail become captured orders and reservations instead.
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Get found by more local diners who then call and order.
Restaurant Marketing Agency
Drive the demand the answering service captures.
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The full hospitality digital services lineup.