An AI receptionist is a phone agent that answers your calls in a natural voice, takes bookings and orders, and writes them into your systems without a person involved. For a restaurant it means every caller is answered on the first ring, including the ones who ring during service or after you close.
Most small hospitality businesses lose calls the same way: the phone rings at 7:40pm, everyone is on the floor, and by the time anyone reaches it the caller has booked somewhere else. An AI receptionist removes that failure without adding a person to the rota.
What the phone costs you now
A venue taking 400 calls a month, which is about 13 a day. The left column is what those calls cost in staff time and lost bookings. The right is what is left once the agent has the line.
| Your team answers | The agent answers | |
|---|---|---|
| Time on the phone | 22 hours a month, 3 to 4 minutes a call | 0 hours |
| Calls missed during service | About 1 in 4, roughly 100 a month | None, every line answered at once |
| Calls after you close | Voicemail, most never call back | Answered and booked |
| Interruptions to the floor | 13 a day, mid service | None |
| Bookings lost to a busy line | Roughly 25 a month at a $60 cover | Recovered |
| What that is worth | About $1,500 a month walking away | Back in the book |
| Cost of the phone | 22 staff hours plus about $1,500 in lost covers | $349 a month |
Figures are illustrative and use a 400 call month at a $60 average cover. Your own numbers will differ, and the monthly call report tells you what they actually are.
What an AI receptionist actually does on a call
It answers in a natural voice, works out what the caller wants, and completes it. Not a menu tree, not a message taken for someone to action tomorrow. The call ends with a table in the book, an order in the POS, or a question properly answered.
Books, moves and cancels reservations, and holds the right table size
Takes phone orders for pickup and delivery, item by item
Answers questions about hours, parking, allergens, set menus and private hire
Records dietary notes against the booking so the kitchen sees them
Texts the caller a confirmation before the call ends
Passes the call to a human when it should, rather than guessing
Why an AI receptionist beats an answering service
A traditional answering service takes a message. Somebody at your venue then has to read it, call back, and hope the guest has not booked elsewhere. An AI receptionist finishes the job inside the original call, which is the difference between a captured booking and a returned voicemail.
Answers on the first ring, at any hour, on every line at once
No message queue and no callback, the booking is made while they are on the phone
Costs a fraction of a full-time receptionist and never calls in sick
Every call transcribed, so you can hear what guests actually ask for
Built for small hospitality businesses, not call centres
This is tuned for venues where the phone competes with a full floor. It knows your menu, your hours, your policies and your table plan, because we train it on them before it goes live. It is the same agent whether you are one site or a small group.
Trained on your menu, hours, policies and table plan
Speaks in your venue's tone, not a corporate script
Handles several callers at once during a rush
Live in about a week from the first call with us
Connected to your POS and reservation system
The agent writes into the systems you already run, so nothing needs re-keying. Reservations land in your booking system with covers, time and notes attached. Orders land in the POS the same way a staff-typed order does.
Reservations written to your booking system with covers, time and notes
Phone orders pushed into the POS ready for the pass
Confirmations by SMS and email
A monthly report of what callers asked for and what it booked
How the AI answering service works
Connect your line
We connect the AI to your existing restaurant phone number, so nothing changes for your guests.
Train it on your restaurant
We load your menu, hours, policies, and FAQs so it answers accurately in your voice.
Integrate POS and reservations
Orders route into your POS and reservations into your booking system, no re-keying.
Answer every call, 24/7
It handles calls day and night, takes orders and reservations, and hands off to staff when needed.
Pricing
One setup fee, then a monthly subscription sized to your call volume. Minutes beyond your plan bill per minute, so a busy month never cuts the phone off.
For quieter venues and single lines.
- 300 minutes included, about 150 calls
- $0.40 per minute after that
- Booking confirmations by email and SMS
- Monthly call report
- Agent trained on your menu, hours and policies
- Live in about a week
Most restaurants land here.
- 1,000 minutes included, about 500 calls
- $0.35 per minute after that
- Booking confirmations by email and SMS
- Monthly call report and tuning
- Agent trained on your menu, hours and policies
- Live in about a week
High-volume venues and delivery-heavy spots.
- 2,500 minutes included, about 1,250 calls
- $0.30 per minute after that
- Booking confirmations by email and SMS
- Monthly call report and tuning
- Priority tuning as your menu changes
- Live in about a week
Built by hospitality operators
Frequently asked questions
An AI receptionist is a phone agent that answers calls in a natural voice and completes what the caller wants: booking a table, placing an order, or answering a question. It writes the result into your systems, so no one has to action a message afterwards.
An answering service takes a message for someone at your venue to deal with later. An AI receptionist finishes the job on the call, so the booking is in the book before the caller hangs up.
Yes. It takes pickup and delivery orders item by item, confirms them back to the caller, and pushes them into your POS the same way a staff-typed order arrives.
It answers from the allergen information you give us during setup, and records any dietary note against the reservation so the kitchen sees it before service.
It hands the call to a human rather than guessing, and you get the transcript either way so you can see what was asked.
A one-time setup of $1,000, then a monthly subscription from $199 sized to your call volume. Minutes beyond your plan bill per minute, so a busy month never cuts you off.
About a week. Most of that is training the agent on your menu, hours and policies, then testing it on a live line before it takes real calls.
That is when it earns most. Calls that arrive after you close are the ones that would otherwise go to voicemail and book somewhere else.
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